FIRST: Legal regulations applicable to the Lenguaventura Program Contract and acceptance of General Conditions
The present contract is regulated by Spanish Law. The general conditions laid out in this document are regulated by the laws7/1998 of the 13th of April, concerning general Contract Conditions; 26/1984, of the 19th of July, General for Consumer and User Rights, modified by the law 44/2006, of the 29th of December; and by the Spanish Civil Code.
The following General Conditions form part of the Enrolment Contract, which the contracting parties sign as indication of their acceptance.
SECOND: Cost, Enrolment and Payment Method
The cost of the programs are those detailed in the following webpages:
These prices include the following services:
In order for the enrolment to be official the enrolment form must be completed and send directly from the site to Lenguaventura. Once the enrolment form has been received, the company will proceed to send the parents and/or legal guardians the booking confirmation along with the invoice and an enrolment form for the respective kitesurf, windsurf, or wingfoil school, which must be signed and returned to the company.
The enrolment will be official once the downpayment of 650 Euros has been received. No enrolment will be accepted if it is not accompanied by the required deposit, which is a total of 650 Euros.
Once the initial payment is received, admission to the Lenguaventura program is confirmed. The administration will then send parents and/or legal guardians a final confirmation along with a personal link to the virtual customer service center on our website.
Enrolments are personal and non transferable.
The payment method for the course will be as follows (bank transfer or bank card):
THIRD: Revision of prices due to exchange rate fluctuations and variations in cost of services provided
The prices of the programmes are always fixed in Euros (not in US dollars), any additional costs due to exchange rate fluctuation which occurs during the payment process, bank charges and any other commissions incurred related to the payment are the client’s responsibility.
Prices published before the 1st of January of the year in which the course is due to take place are a guide only, due to the fact that they are calculated based on market conditions which existed during last years courses (house rental, excursion and activity costs, laundry prices, transportation costs, insurance policy costs etc.) However prices published will be definitive as from the 1st of January of the year in which the course is due to take place.
Therefore, pupils who have formalised their enrolment before the 1st of January of the year in which the course is due to take place will be notified, by the same method as the enrolment was made, of any variation in price. When the price variation is significative (more than 10% of the published price) the pupil will have the right to cancel participation in the course without penalisation, or accept the modification.
If eight days after the notification of the price modification the pupil has not communicated his intention to cancel his participation, it will be understood that the modification has been accepted.
FOURTH: Cancellation, non arrival and abandonment of the program by the pupil
If the pupil decides to cancel his participation in the course, regardless of the cause, this should be notified by the same means as the enrolment was made, at least 30 calendar days or more prior to the course start date. In this case Servicios Culturales y Deportivos del Sur S.L. will retain, as compensation for damages, 325 Euros.
If the cancellation is communicated between 29 and 16 calendar days prior to the course start date, Servicios Culturales y Deportivos del Sur S.L. will retain as compensation for damages 650 Euros.
If the cancellation is communicated 15 calendar days or less prior to the course start date, Servicios Culturales y Deportivos del Sur S.L. will retain the totality of the money paid, given that the company have then paid all course costs and the impossibility of newly offering the reserved place.
The non arrival of the pupil on the agreed arrival date to the destination (normally the airport) will be understood as cancellation of the contracted course, with the consequences outlined in the previous paragraph.
In the case of the pupil abandoning the course of his own free will (or in the case of minors, that of his parents or guardians) once ocurred it will equally be understood as cancellation of the course, with the consequences outlined in the previous two paragraphs.
The expulsion from the program of any pupil, for the reasons outlined in the Conduct rules, sent with the enrolment contract, for the breach of the Lenguaventura program rules, or due to personal circumstances (for example, physical or mental health problems) which interrupt co-existance or the proper development of the program and which were not indicated by the pupils, parents and/or guardians at the time of enrolment, will not give the right to devolution of money paid, and furthermore the cost of transportation to the airport, flight ticket and all other costs which may be generated during repatriation are the responsibility of the parents or guardians.
If Servicios Culturales y Deportivos del Sur S.L. had to cancel the course or program, the pupils would have the right to compensation, following the same criteria and timetable which was outlined in the previous paragraphs for cancellation by pupils.
Servicios Culturales y Deportivos del Sur S.L. reserve the right to refuse entry, with justified cause, to any person who they do not deem appropriate to form part of the Lenguaventura program.
FIFTH: Complaints and Refund Policy
Servicios Culturales y deportivos del Sur S.L. take the well being of all participants very seriously and encourage teens to voice any concerns or dissatisfaction directly to their counsellors during the camp. This allows the organisation to address and resolve issues immediately on-site. S.C. y deportivos del Sur S.L. doesn’t accept any complaints or refund requests after the camp has ended. Once the camp is over, the organisation is no longer in a position to rectify any issues.
As camp organizer, S.C. y deportivos del Sur S.L. has a significant responsibility to ensure the success and safety of the camp experience. They are committed to handling any concerns professionally.
SIXTH: Changes to the program
Servicios Culturales y Deportivos del Sur S.L. promises to facilitate the pupil access to all contracted services, all program contents, and with the stated conditions and characteristics. However, the following exceptions should be taken into account:
SEVENTH: Obligatory rules, Customs and Traditions
The pupil should adapt to the style of life and customs of Spain. The behaviour rules, customs and traditions, meals, timetables, distances and generally the Spanish life style tends to be different to that of the country of origin.
The pupil agrees to respect the laws of the country of destination, the centres code of conduct and that of other organisations which collaborate with Lenguaventura in the program. In particular, the pupil agrees to respect the rules concerning timetables, activity assistance, conduct and co-existance, prohibition of consumption/acquirement/possession of tobacco, drugs, alcohol etc. In the personal virtual customer service center, accessible to all participants and their families, the code of conduct is included. Should any pupil fail to comply with them Lenguaventura will have the right to take the measures which they consider appropriate, (as laid out in the Code of Conduct) such as inform parents or guardians of the pupils inappropriate behavior, prohibit the pupils participation in certain activities or excursions or even expel him/her from the program. The corresponding costs for the anticipated return home are then his (the pupils) responsibility. WITHOUT THE RIGHT OF RETURN OF ANY MONEY PAID FOR THE PROGRAMME.
EIGHT: Insurance and Medical Treatment
The pupils will be covered by an accident and civil responsibility insurance policy as per the conditions of the policy taken out by Servicios Culturales y Deportivos del Sur S.L contracted in a first instance by Allianz. See our summer camp coverage. If requested a copy of the policy will be sent to parents/guardians along with the program documentation. Servicios Culturales y Deportivos del Sur S.L reserves the right to contract insurance with another company, the policy terms however will always be similar. Servicios Culturales y Deportivos del Sur S.L, acts merely as an intermediary between the Insurance Company and the pupil.
No cancellation insurance is contracted through S.C. y deportivos del Sur S.L. If parents consider it necessary they can contract such an insurance directly.
Spanish pupils should bring their national health insurance card. Pupils from EU countries also from Liechtenstein, Norway, Switzerland and Iceland should bring their european health insurance card which gives access to medically necessary, state-provided healthcare during a temporary stay in Spain. This health insurance card can be obtained through the national health insurance provider in the aforementioned countries. In Germany the EHIC is already on the back of the national health insurance card so that it must not be applied for separately.
For pupils from EU countries whose parents/guardians have contracted a private insurance which covers healthcare abroad should bring their private insurance card.
Important to know that the european health insurance card is not an alternative to a travel insurance. No private healthcare abroad or return flight to the home country is covered.
For pupils from countries outside the EU or Europe, S.C. y deportivos del sur S.L. recommends parents/guardians to check with their insurance company – should they have a private insurance – whether it includes insurance cover for their children in Spain. In affirmative case pupils should bring the insurance card with them to the summer camp.
Should pupils from non EU countries or other than European countries not have a private insurance, S.C. y deportivos del Sur S.L. needs to receive a receipt that parents/guardians have taken out a travel insurance for the duration of the pupil’s stay in Spain.
In the case of a pupil considered a minor needing medical treatment, being hospitalised, or operated on, without it being possible to previously inform his parents or guardians Servicios Culturales y Deportivos del Sur S.L has the authority to take the decisions which it deems necessary in relation to the pupil’s health, always in accordance with the indications and recommendations given by the attending medical personnel.
NINTH: Technical Organisation of the program
The technical organization, responsibility and cost for the journey, from the point of origin to the airport where Servicios Culturales y Deportivos del Sur S.L is to collect the pupils and also the return journey from the return airport to the students home correspond exclusively to the parents and/or guardians.
Other journeys which form part of the program are contracted through various Travel Agents whose addresses and telephone numbers are available to our clients.
TENTH: Protection of personal Information
In accordance with the established in the Personal Data Protection Act 15/1999 (December), which refers to the protection of personal details, the pupil is informed that his personal details contained in the contract will form part of a database, which is the responsibility of Servicios Culturales y Deportivos del Sur S.L., and which will be used for commercial and operative purposes of Lenguaventura. The acceptation of these general conditions implies consent for the details to be used for these purposes. The pupil has the right to access, rectify, and cancel these details, as established by current Spanish law, via the offices of Servicios Culturales y Deportivos del Sur S.L., situated in Avenida Fuerzas Armadas 1, 11380 Tarifa, Cádiz – Spain
ELEVENTH: The use of images and videos of pupils
Servicios Culturales y Deportivos del Sur S.L reserves the right to use in publicity material, including social medias, leaflets, websites and posters, the photographs, videos and other material which the pupils facilitate to them, or which have been taken during the activities which form part of the program. However the material may not be used in any way which would harm the pupil’s honour, image or personal privacy.
TWELFTH: Organisation of Adventure Activities
In the present programme, Servicios Culturales y Deportivos del Sur S.L works with various companies specialized in adventure activities. They are the ones who are responsible for both the organization and development of the adventure sports specified in the program. Servicios Culturales y Deportivos del Sur S.L. acts merely as an intermediary. A list of these companies is available to parents/guardians on request.
THIRTEENTH: Personal Costs
Personal costs such as pocket money, souvenir buying, snacks, food outwith the four daily meals etc, which the pupil may wish, are not included in the program price, unless otherwise stated.
FOURTEENTH: Resolution of conflict
Any lawsuits which may arise form the application or fulfillment of this contract will be tried in Spanish courts, according to Spanish law. The interested parties will be bound by the decisions of the courts which correspond to the address of Servicios Culturales y Deportivos del Sur S.L. It is hereby declared the express renunciation of the participants, parents or guardians of the pupils and of Servicios Culturales y deportivos del Sur S.L. to pursue any other avenue or mechanism for the resolution of conflicts (government bodies, arbitration etc).
In our brochure, you will find information about our teen summer camp in Tarifa, Spain.
